Pre-Purchase Information
Sales Tax Information
Great news for our US customers: When you choose an electric bike or trike from Perraro, you're not just making a green choice but also unlocking extra savings! In most US states, your purchase with us will be free from sales tax, aligning with our goal to make sustainable transportation options more accessible and budget-friendly for everyone. Please note: Sales tax laws can vary by state. For specific information about sales tax on your ebike or trike purchase, we recommend checking with your local tax authority. Should you have any queries about our sales tax policy, or if there's anything else we can assist you with, please feel free to get in touch with our friendly support team at support@perraroelectricbike.com or give us a call at (949) 414-8003. We're here to help make your eco-friendly journey as smooth and enjoyable as possible!
Learn moreInternational Shipping Availability
We're excited to know that our electric bikes and trikes are in high demand globally, and we're working hard to make them available to everyone! Currently, we can only ship within the continental United States, Canada, and Mexico. We are actively looking into expanding our shipping destinations in the future. To stay updated on when we start shipping internationally, we recommend subscribing to our email list. This way, you'll be among the first to know when our electric bikes and trikes become available in your country. If you have any questions or need further information, please feel free to reach out to our support team at support@perraroelectricbike.com or call us at (949) 414-8003.
Learn moreBike Service and Maintenance
At Perraro, we recognize the concerns that come with purchasing an electric bike or trike online, particularly regarding service and maintenance. Our electric bikes and trikes are designed with ease of repair in mind, allowing most issues to be addressed by the owner themselves or by a local bike shop. Our products are not only easy to maintain, but our customer support team is also committed to providing education, assistance, and resources throughout your ownership experience. If needed, we can send replacement parts directly to you, complete with comprehensive installation guides. For certain repairs, we might recommend taking your electric bike or trike to a local repair shop. In such scenarios, we will work closely with you and the shop to ensure a smooth repair process. In very rare situations, we may need you to send your bike or trike back to us for repairs at our facility. For maintenance tips, repair tutorials, and more, be sure to check out our YouTube channel. Should you have any inquiries or need assistance, please feel free to contact our support team at support@perraroelectricbike.com or call us at (949) 414-8003.
Learn moreReturn Policy
For full details on our return policy, please visit our refund policy page. If you wish to return your electric bike or trike after reviewing this policy, please contact us for authorization at support@perraroelectricbike.com. Please be aware that you will be responsible for the cost of return shipping, and a restocking fee may be applied. Should you have any questions, do not hesitate to contact our support team at contact@perraroelectricbike.com or (949) 414-8003.
Learn moreWhen Will My Card Be Charged?
Your credit card will be charged the full amount immediately upon placing your order for an electric bike or trike. This process secures your purchase and ensures you receive the earliest delivery date as we get your electric bike or trike ready for shipment. If you have any questions or require further assistance, please don't hesitate to contact our support team at contact@perraroelectricbike.com or call us at (949) 414-8003.
Learn moreAvailable Methods of Payment
Our accepted payment methods include a wide range of major credit cards such as American Express, Apple Pay, Diners Club, Discover, Elo, Google Pay, JCB, Mastercard, and Visa. You can easily make your purchase on our website at www.perraroelectricbike.com. For pre-orders, full payment is required when placing your order. Currently, we do not accept payment options like PayPal, MoneyGram, or checks. We regret any inconvenience this may cause. If you have any questions or need further assistance, our support team is available at contact@perraroelectricbike.com, or you can reach us by phone at 949-414-8003.
Learn moreWhat's the process for purchasing a bike or electric trike?
To purchase a bike, you have two options. Visit our website at www.perraroelectricbike.com and place your order directly online. Alternatively, if you prefer personal assistance, please call us at (949) 414-8003. We can assist you over the phone from Monday to Friday, between 9:00 AM and 5:00 PM Pacific Standard Time.
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