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Return Policy

by Perraro Electric Bike in Pre-Purchase Information

For full details on our return policy, please visit our refund policy page.

If you wish to return your electric bike or trike after reviewing this policy, please contact us for authorization at support@perraroelectricbike.com.

Please be aware that you will be responsible for the cost of return shipping, and a restocking fee may be applied.

Should you have any questions, do not hesitate to contact our support team at contact@perraroelectricbike.com or (949) 414-8003.

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Extended Warranty Offer

Aware of the potential challenges you might face on the road, we at Perraro offer the option to extend your warranty for added security. When purchasing a new electric bike or trike from our website, you can now increase your one-year warranty by an additional year for just $169, ensuring two years of worry-free riding! If your electric bike or trike is already on order and you're interested in this extended warranty, please contact our customer support team. We're ready to help enhance your coverage. For any inquiries or assistance regarding the extended warranty or other matters, please don't hesitate to get in touch with our support team at support@perraroelectricbike.com or call us at (949) 414-8003.

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Sales Tax Information

Great news for our US customers: When you choose an electric bike or trike from Perraro, you're not just making a green choice but also unlocking extra savings! In most US states, your purchase with us will be free from sales tax, aligning with our goal to make sustainable transportation options more accessible and budget-friendly for everyone. Please note: Sales tax laws can vary by state. For specific information about sales tax on your ebike or trike purchase, we recommend checking with your local tax authority. Should you have any queries about our sales tax policy, or if there's anything else we can assist you with, please feel free to get in touch with our friendly support team at support@perraroelectricbike.com or give us a call at (949) 414-8003. We're here to help make your eco-friendly journey as smooth and enjoyable as possible!

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International Shipping Availability

We're excited to know that our electric bikes and trikes are in high demand globally, and we're working hard to make them available to everyone! Currently, we can only ship within the continental United States, Canada, and Mexico. We are actively looking into expanding our shipping destinations in the future. To stay updated on when we start shipping internationally, we recommend subscribing to our email list. This way, you'll be among the first to know when our electric bikes and trikes become available in your country. If you have any questions or need further information, please feel free to reach out to our support team at support@perraroelectricbike.com or call us at (949) 414-8003.

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